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Distance Sellers Act - The Consumer Protection Distant Seller Regulations Act 2000 states that any business selling goods or services to consumers by mail order, Internet or telephone must provide the consumer with a minimum term in which to return the goods or service.

Important - Financial services and goods and services directly linked to a fluctuating price are exempt.

In the rare event that you receive goods from us that you feel are not as advertised, please contact 0121 236 0524 to arrange a return or exchange. Where cannot always replace items due to stock allocation or market availability.

Black Gem UK reserves the right to exchange goods for similar items of equivalent value.

Returning goods by post - When returning high value items, customers are advised to use a verified tracking service, e.g. Royal Mail Special Delivery and ensure sufficient insurance to cover the full value of the goods. Black Gem UK does not accept any responsibility of loss of returned goods whilst in transit.

For further advice regarding our returns policy, please contact our customer services team on 0121 236 0524 or email This email address is being protected from spambots. You need JavaScript enabled to view it.


Information on the Consumer Protection Distance Selling Regulations Act 2000.